Knowledgebase

What can I do if the FTP client reports an incorrect server certificate?

Official answer from us 1 min read 15 Users Found This Useful
FAQ Bild

 

If you connect to your server via an FTP client and receive a warning about an incorrect server certificate, you have two options:

  1. Connect via your hosting server cloudXX.helloly.hosting instead of via your domain (ftp.yourdomain.tld).
    1. To find out which hosting server is assigned to you, log in to the Client Area via my.helloly.com and click on Webhosting Login next to the desired Hosting Package.
    2. Now click on the Server Information link in the General Information column on the right.
    3. Here you can see the Server Name. If it is cloud10, for example, then your hosting server is cloud10.helloly.hosting.
  2. Alternatively, you can also check the option “Always trust certificate in future sessions”.

Was this answer helpful?

Related Articles

How can I establish a secure connection to my FTP server (FTPS / SFTP)?

There are two ways to establish a secure connection to your FTP server: FTPS - File Transfer Protocol Secure is available for all web hosting...
Webhosting & E-Mail / FTP

Which FTP client (FTP application) does helloly recommend?

Based on many years of experience, we recommend the FPT client FileZilla. FileZilla is available for Windows, MacOS and Linux operating systems. it...
Webhosting & E-Mail / FTP

Does helloly support “Session Resumption” for FTP connections?

  helloly supports the secure connection via FTPS, but no session resumption. The FTP login itself is encrypted and secure. This cannot be...
Webhosting & E-Mail / FTP

Why does the FTP login work, but not the data transfer?

If the connection but not the data transfer via FTP works, it is because your firewall or Internet router does not provide the necessary TCP ports...
Webhosting & E-Mail / FTP

What can I do if Cyberduck displays the error “Connection closed without indication” (connection attempt denied)?

  The exact cause of this problem is unclear. We suspect that it is because Cyberduck insists on session resumption and does not recognize that...
Webhosting & E-Mail / FTP