How do I create an SRV entry in the DNS?

With an SRV entry, you can use DNS to specify which IP-based services a domain offers. Further information is provided for each service, for example the server name that provides this service.

A service is identified by the name and the protocol appended with a dot. Both the name and the protocol are preceded by a _. This prevents confusion with other domain names.

Important: The entries for _Service. und _Server. must be closed with a .!

Structure of an SRV entry:

_Service._Protocol.Domain. SRV Weighting Port Server. TTL Priority

Beispiel:

_autodiscover._tcp.YourDomain.at. SRV 0 443 webmail.YourDomain.at. 3600 0

Domain-only clients: Make entry in the DNS administration in the client area:

As a Domain-only client, please enter the SRV entry in the DNS administration in the customer center.

1. Enter the client area via my.helloly.com
2. Within the Dashboard, under Domains go for My Domains
3. Next to the desired Domain click the wrench symbol
4. Within the right menu, under Actions, click DNS-Management
   Hint: If you do not see the menu on the right, please open it by clicking on the burger menu in the top right corner
5. Now create the SRV entry according to the following scheme:
   
   
    

Hosting and mail-only clients: Make entry in the zone editor in the cPanel:

As a hosting or mail-only clients, please enter the SRV entry in the zone editor in the cPanel.

1. Enter the client area via my.helloly.com
2. Within the Dashboard, under Your active Products/Services go for Log in to cPanel
3. Within cPanel scroll until Domains and click onto Zone Editor
4. Next to the desired Domain click Manage
5. Click + Add Record and create the SRV entry according to the following scheme: