100% Worry-Free

We are only satisfied,
when you are too.

Quality and customer satisfaction are helloly's top priorities. If we ever fail to meet your expectations, we make it easy for you.

30-Day Money-Back Guarantee

Test our hosting products at your own pace. If you are not satisfied within the first 30 days, we will refund the fees paid for your hosting package. No ifs, ands, or buts. A short ticket to our support team is all it takes.

What exactly is covered?

We firmly believe that our products meet the highest standards. Our satisfaction guarantee gives you confidence in our services and demonstrates our commitment to excellent customer service.

All Web Hosting Products

Valid for our SMART, PRO, and PLUS plans without any restrictions.

No Questions Asked

We won't ask for reasons – if you are not satisfied, you get your money back.

100% Refund

We refund the full hosting fees of your chosen package.

30 Days Time

The guarantee is valid for a full 30 days from your initial order.

Note regarding domains

Domains are excluded from the refund, as already registered domains cannot be canceled free of charge at the registry. For domains included in web hosting plans, the regular domain fee will be deducted from the refund amount.

Hosting Plans

Our Hosting Packages for Your Start

Whether it's a private blog, club website, or a demanding corporate project – we have the right foundation for you.

Webhosting PRO

Perfect for companies and larger organizations.

€ 5per month
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Webhosting PLUS

Even more storage space and mailboxes for your projects.

€ 8per month
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Frequently Asked Questions

Straightforward: You can claim the guarantee via a ticket in the customer portal. You will then receive an immediate confirmation from our support team.

Via your original payment method: As a rule, the web hosting fees are refunded using the same payment method used during the order process.

No, but we appreciate feedback: You do not need to state any reasons. Since we are a service-oriented company, we greatly appreciate feedback and suggestions, but you are under no obligation to provide them.

Any registered domain can be deleted upon request at the end of the first year. Domains already registered in your name cannot be refunded free of charge. In the case of included domains, the domain fee will be deducted from any refund. The official price of the respective domain registration will be applied.

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