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helloly Satisfaction Guarantee

helloly is the provider of satisfied customers. That's why we offer a satisfaction guarantee on all web hosting products. We will refund your web hosting costs within 30 days if you are not satisfied with our services.

What is covered exactly?

We firmly believe that our products meet the highest standards and our dedicated support team is always ready to meet your demands. Our Satisfaction Guarantee gives you confidence in our services and demonstrates our commitment to excellent customer service.

  • Valid for all web hosting products
  • Without giving reasons
  • 100% refund of hosting fees
  • Valid within 30 days

Domains are excluded from the refund, as domains already registered with the registry cannot be canceled free of charge. For domains included in web hosting packages, the domain fee will be deducted from the refund.

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Frequently Asked Questions

helloly Hosting Experten

You can redeem the warranty via the customer portal using a ticket. You will then immediately receive confirmation from our support team.

Via your original means of payment

As a rule, the web hosting fees are reversed via the payment method used when the order was placed.

No, but we are happy to receive feedback

You do not have to give any reasons. As we are a service-oriented company, we are very happy to receive feedback and suggestions. However, you are not obliged to do so.

Any registered domain can be deleted at the end of the first year if required. Domains already registered in your name cannot be refunded free of charge. In the case of domains included in the web hosting package, the domain fee will be deducted from the refund. The official price of the respective domain will be taken into account.

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