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Quality and customer satisfaction are helloly's top priorities. If we ever fail to meet your expectations, we make it easy for you.
Test our hosting products at your own pace. If you are not satisfied within the first 30 days, we will refund the fees paid for your hosting package. No ifs, ands, or buts. A short ticket to our support team is all it takes.
We firmly believe that our products meet the highest standards. Our satisfaction guarantee gives you confidence in our services and demonstrates our commitment to excellent customer service.
Valid for our SMART, PRO, and PLUS plans without any restrictions.
We won't ask for reasons – if you are not satisfied, you get your money back.
We refund the full hosting fees of your chosen package.
The guarantee is valid for a full 30 days from your initial order.
Domains are excluded from the refund, as already registered domains cannot be canceled free of charge at the registry. For domains included in web hosting plans, the regular domain fee will be deducted from the refund amount.
Whether it's a private blog, club website, or a demanding corporate project – we have the right foundation for you.
Ideal for startups, individuals and small businesses.
Straightforward: You can claim the guarantee via a ticket in the customer portal. You will then receive an immediate confirmation from our support team.
Via your original payment method: As a rule, the web hosting fees are refunded using the same payment method used during the order process.
No, but we appreciate feedback: You do not need to state any reasons. Since we are a service-oriented company, we greatly appreciate feedback and suggestions, but you are under no obligation to provide them.
Any registered domain can be deleted upon request at the end of the first year. Domains already registered in your name cannot be refunded free of charge. In the case of included domains, the domain fee will be deducted from any refund. The official price of the respective domain registration will be applied.
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