At helloly, we are looking for new team members who want to help shape and advance our products and services. Quality and customer focus are particularly important to us. That is why we are looking for motivated colleagues who want to join us on this journey.
At home in Linz and Vienna
Yes, our real home is on the web. But physically, we are present in Linz and Vienna. In both of our office locations, you will feel at home and be able to give your creativity free rein.
Flexible working hours.
A job that fits into your life.
Further training
We provide training and courses.
Active participation
Play an active role in shaping developments at helloly.
Office cats
2 Office cats occasionally get annoying when they're hungry :)
Remote-Office
Remote or home. Whatever suits you.
Flexible working hours.
A job that fits into your life.
Further training
We provide training and courses.
Active participation
Play an active role in shaping developments at helloly.
Office cats
2 Office cats occasionally get annoying when they're hungry :)
Remote-Office
Remote or home. Whatever suits you.
Flexible working hours.
A job that fits into your life.
Further training
We provide training and courses.
Active participation
Play an active role in shaping developments at helloly.
Local or remote office
Your decision
Our vacancies
IT Technical Customer Support Agent (w/m/x)
As an IT Technical Customer Care Agent, you are the link between our customers and our innovative web hosting platform. You not only solve technical challenges, but also shape the future of our digital products.
Duties:
Technical support for our web hosting and domain customers
Product testing and active participation in product development
Troubleshooting and transfers of WordPress and Joomla installations
Development and maintenance of a comprehensive knowledge database
Qualification:
Completed technical training and several years of experience in technical support
Profound knowledge of WordPress, Joomla and similar CMS
Familiarity with FTP, SSH and related technologies
Initiative, problem-solving skills and customer focus
Fluent written and spoken German and English
EU citizenship or valid EU work permit
Passion for excellent customer support
Benefits:
Flexible working model with remote option and flexitime
State-of-the-art workplace equipment (height-adjustable desks, ergonomic chairs, Windows notebooks)
Continuous further training opportunities
Active involvement in shaping the company's development
Clear career opportunities in a growing company
Appreciative and innovative corporate culture
Salary:
Depending on professional experience and qualifications from EUR 42,000. Corresponding overpayment depending on qualifications and experience.
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