Your better job at helloly

Fall in love with our company culture

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Play an active role

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No corporate structures

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Flat hierarchy

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Family-friendly environment


Ready for new experiences?


At helloly, we are looking for new team members who want to help shape and advance our products and services. Quality and customer focus are particularly important to us. That is why we are looking for motivated colleagues who want to join us on this journey.

At home in Linz and Vienna

Yes, our real home is on the web. But physically, we are present in Linz and Vienna. In both of our office locations, you will feel at home and be able to give your creativity free rein.

Remote-Office

Remote or home. Whatever suits you.

Flexible working hours.

A job that fits into your life.

Further training

We provide training and courses.

Active participation

Play an active role in shaping developments at helloly.

Local or remote office

Your decision

Our vacancies

server

IT Technical Customer Support Agent (w/m/x)

As an IT Technical Customer Care Agent, you are the link between our customers and our innovative web hosting platform. You not only solve technical challenges, but also shape the future of our digital products.

Duties:

  • Technical support for our web hosting and domain customers
  • Product testing and active participation in product development
  • Troubleshooting and transfers of WordPress and Joomla installations
  • Development and maintenance of a comprehensive knowledge database

Qualification:

  • Completed technical training and several years of experience in technical support
  • Profound knowledge of WordPress, Joomla and similar CMS
  • Familiarity with FTP, SSH and related technologies
  • Initiative, problem-solving skills and customer focus
  • Fluent written and spoken German and English
  • EU citizenship or valid EU work permit
  • Passion for excellent customer support

Benefits:

  • Flexible working model with remote option and flexitime
  • State-of-the-art workplace equipment (height-adjustable desks, ergonomic chairs, Windows notebooks)
  • Continuous further training opportunities
  • Active involvement in shaping the company's development
  • Clear career opportunities in a growing company
  • Appreciative and innovative corporate culture

Salary:

  • Depending on professional experience and qualifications from EUR 42,000. Corresponding overpayment depending on qualifications and experience.
Apply on join.com

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