Knowledgebase

How do I activate 2-factor authentication (2FA) for my.helloly.com?

FAQ Bild

Note: For maximum security, we recommend that all customers activate 2-factor authentication (also: 2-factor authentication).

How to activate 2FA in the helloly Client Area (my.helloly.com)

  1. Load the Google Authenticator App onto your smartphone. The app is available for Android and iOS.
  2. Log in to the helloly Client Area via my.helloly.com
  3. Under Account Details click on Two-Factor Login



  4. Click on Click here to enable



  5. Click on Start



  6. Open Google Authenticator on your smartphone
  7. Click on the big plus in the bottom right corner
  8. Tap on Scan a QR code



  9. Scan the QR code
  10. Google Authenticator now creates a six-digit number that is renewed at regular intervals. Now enter the current six-digit number in the Enter authentication code field and click Submit
  11. You have now activated 2-factor authentication. IMPORTANT: Make a note of or save the backup code and keep it in a safe place.
  12. After you have noted/saved your backup code, click on Close

  13. Congratulations, you have successfully set up 2-factor authentication!

Was this answer helpful?

Related Articles

Does helloly provide a data processing agreement (DPA)?

Yes, helloly provides a data processing agreement. You can find this in the Client Area. Select Support in the menu on the left and go for...

How do I log in to the cPanel?

With cPanel, you can easily manage websites, create e-mail accounts, manage files, create databases and make many other settings. It is very...

How can I change my Contact Details?

Change Contact Details in the helloly customer center Access the client area at my.helloly.com Select Account Details in the left-hand menu...

How can I change the contractual partner?

To change the contractual partner, please fill out this form, sign it and send it to support@helloly.com.

How can I change the domain ownership?

Changing the domain ownership in the helloly client area Enter the client area at my.helloly.com Select Domains in the left-hand menu and then...