Knowledgebase

How do I reach support if I need help?

FAQ Bild

We don't leave you alone with technical challenges or general questions. At helloly, you receive personal support from real experts in Austria. We deliberately avoid anonymous call centers or bots and instead focus on direct accessibility and competent help from Linz and Vienna.

You have several ways to contact us so that we can help you as quickly as possible:

  • Ticket System: Create a request at any time directly via your customer center. This is ideal for technical matters, as it allows us to have all details documented directly.
  • Phone Support: If you prefer to discuss a matter in person, we look forward to your call.
  • Live Chat: For quick help in between, you can also reach us directly via the chat on our website.

All detailed information, phone numbers, and direct contact methods for our team can be found on our central help page at helloly.com/support.

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