Can I deactivate the spam filter?

Yes, you can deactivate the spam filter. This can make sense if you want to use the spam filter of your e-mail...

Email clients: What are the special features of Android?

We have tested different email clients on different operating systems to give you the best experience. We noticed the...

Email clients: What are the special features of MacOS?

We have tested different email clients on different operating systems to give you the best experience. We noticed the...

Email clients: What are the special features of Windows 10?

We have tested different email clients on different operating systems to give you the best experience. We noticed the...

Email clients: What are the special features of iOS?

We have tested different email clients on different operating systems to give you the best experience. We noticed the...

How and when will I be informed when my email storage space is running low?

Each e-mail account has a defined storage space for received and sent e-mails. By default, this is 200 MB. You can...

How can I adjust the spam rating?

You can adjust the spam rating of the Apache SpamAssassin in the cPanel.   Configure Apache SpamAssassin Log in...

How can I assign an alias e-mail address to a mailbox?

An alias email address does not have its own mailbox and forwards emails to an existing mailbox. For example, you...

How can I automatically move spam to its own folder?

To automatically move as spam classified emails to a separate (spam) folder, proceed as follows:   Log in to the...

How can I block e-mail addresses due to spam? (blacklisting)

Apache SpamAssasin is activated for all web hosting and mail-only packages from Helloly to protect you from unwanted...

How can I exclude e-mail addresses from the spam filter (whitelisting)?

Apache SpamAssasin is activated for all web hosting and mail-only packages from Helloly to protect you from unwanted...

How can I transfer existing e-mail accounts to helloly?

As a free service, you find a way to transfer your IMAP accounts to your new web hosting at helloly.com at...

How can I transfer my existing Google Workspace Gmail account to helloly?

To transfer your existing Gmail account to helloly, proceed as follows: Activate IMAP in your Gmail account...

How do I correctly set up an email account with an umlaut domain (e.g., markus@übeltäter-umlaut.at)?

Often, umlauts in domains are transcribed: Übeltäter Umlaut becomes www.uebeltaeter-umlaut.at. However, umlauts in...

How do I create a "Catch all" email address?

Emails sent to an invalid or incomplete address can be forwarded to a central address. This means that you will not...

How do I create a new e-mail address?

If you have booked a webhosting or mailonly package for your domain, you can easily create one or more e-mail...

How do I create e-mail filters?

Global / Individual Email Filters: Access the helloly customer center via my.helloly.com. Under your active...

How do I disable the display of HTML in the webmail client?

In the helloly webmail client, you can prevent HTML from being displayed in emails. To do this, proceed as follows:...

How do I find out how much storage space I need for my e-mails?

There are two ways to find out the memory requirements for an e-mail account in the cPanel.   Option 1: "Storage...

How do I format Emails within the Webmail Client with HMTL?

In the helloly webmail client, you can format your emails using HTML. To format e-mails using HTML as standard,...

How do I redirect an e-mail to another address (with or without a copy in the original mailbox)?

You can redirect emails to another email address using special filters/rules. The redirected e-mail does not remain...

How do I specify a signature in the webmail client?

How to create a signature in the helloly Webmail Client: Log in via webmail.helloly.com Go for roundcube and...

Microsoft Outlook: Problems with retrieving/sending mail (incorrect target principal name)

Note: Microsoft Outlook is in use in numerous versions and on different platforms. This FAQ article is not aimed at a...

My mailbox is full - what can I do?

If your e-mail inbox is full, you have several options: Increase allocated storage space The maximum mailbox size...

Set up e-mail client: Gmail (Android)

Send configuration data by e-mail You can send the configuration data for an e-mail inbox by e-mail. Log in to...

Set up e-mail client: Mail (iOS)

Send configuration data by e-mail You can send the configuration data for an e-mail inbox by e-mail. Log in to...

Set up e-mail client: Mail (macOS)

Send configuration data by e-mail You can send the configuration data for an e-mail inbox by e-mail. Log in to...

Set up email client: Thunderbird (macOS)

Send configuration data by e-mail You can send the configuration data for an e-mail inbox by e-mail. Log in to...

Too many Emails are rated as Spam - how can I adjust the Spam Rating?

If Apache SpamAssassin rates too many emails as spam, you can adjust the spam rating in the cPanel.   Configure...

Too many spam mails are not recognized - how can I adjust the spam rating?

If Apache SpamAssassin rates too many emails as spam, you can adjust the spam rating in the cPanel.   Configure...

What are the e-mail delivery guidelines?

In order to ensure the availability of e-mail services for all customers and also to reduce unwanted outgoing...

What are the login details for my e-mail account?

For example, you own the domain newproject.comdomain, have already set up an e-mail account and would now like to...

What can I do if my e-mail cannot be delivered because of the error message “rejected due to poor reputation of a domain”?

The error message “rejected due to poor reputation of a domain” means that the mail server of the recipient to whom...

What do I have to consider if I want to use an external mail server for my domain(s)?

If you would like to use an external mail server, you must change the routing to "Remote Mail Exchanger" in the...

What is the maximum mailbox size?

You can assign the following maximum mailbox sizes per e-mail account: Webhosting START / SMART : 2 GB Webhosting...

Which POP3/IMAP reception options does helloly support?

helloly only supports encrypted login procedures. Unencrypted methods have been deactivated for security reasons....

Which SMTP sending options does helloly support?

helloly only supports encrypted login procedures. Unencrypted methods have been deactivated for security reasons....

Wie unterbinde ich im Webmail Client die Darstellung von HTML?

Im helloly Webmail Client können Sie die Darstellung von HTML in E-Mails unterbinden. Gehen Sie dazu folgendermaßen...