Can data that I have accidentally deleted be restored?

Yes, accidentally deleted data can be recovered. helloly regularly creates secure backups of your data in the background.

Restoration with the Premium Backup Manager:
Our Premium Backup Manager offers the fastest and easiest solution. If you have booked this add-on for your hosting package at my.helloly.com, you can access your backup states yourself around the clock (24/7) and carry out restores of your website data yourself at any time completely free of charge.

Manual restoration by our support team:
If you do not use the Premium Backup Manager or wish to restore MySQL or email data, we are happy to handle the restore manually for you. To do this, simply create a support ticket in your client area. Our support team will inform you of the last available backup points. Please note that a one-off fee of EUR 30.00 (incl. 20% VAT) applies for this manual restore by our technicians.