To upload files to your server via FTP, proceed as follows:

Create an FTP account

1. Log in to the customer center via my.helloly.com. In the dashboard you will find your active products. Select the desired product and click on Log in to cPanel.

2. Within the cPanel, scroll to Files and select the function FTP Accounts.

3. Under Add FTP account you first create a new user. Under Log in enter a user.

4. Optional: If you manage several domains or subdomains in your web hosting package, select the corresponding (sub)domain for which you want to create the user under Domain.

5. Assign a password that is as secure as possible. The password should consist of upper and lower case letters as well as numbers and special characters.

6. Make sure that the directory field only contains "public_html" followed by the domain (/home/hellolyxxxxxxxxxx/public_html/ihredomain.at). If the domain is followed by a user, a separate folder is created for this user ((/home/hellolyxxxxxxxxxx/public_html/ihredomain.at/userXY)

7. You can limit the storage space for the user under Quota.

Install FTP client

Once you have created an FTP account, you will find your new account under FTP accounts. In the line of your desired FTP account, select the function Configure FTP client.

Depending on whether you are working with Windows or Mac OS, click on Instructions (new window) for either CoreFTP or Cyberduck. On the following page you will find a link to download the FTP software.

Return to the previous window, download the FTP configuration file and open it with your FTP program. Finally, log in to your FTP server with your username and password.

Manual FTP client configuration

Please use cloudXX.helloly.hosting as the server name - where XX stands for your hosting server. You can find out your hosting server by clicking on Server information in the General information column within cPanel. You can find the number of your hosting server under Server name.

Please use the username you created Username@ihredomain.tld.