To upload files to your server via FTP, proceed as follows:

Creating an FTP account

1. Log in to the Client Area via my.helloly.com. In the Dashboard you will find Your Active Products/Services. Select the desired product and click Log in to cPanel.
   
   
   
   

2. Within the cPanel, under Files, select FTP Accounts. Important: the existing system FTP account cannot be used!
   
   
   
   

3. Under Add FTP Account, first create a new user. Enter the user name into the Log in field.
   Optional: If you manage multiple domains or subdomains in your web hosting package, select the appropriate (sub)domain for which you want to create the user under Domain.
   
   
   
   

4. Choose a secure Password, consisting of lowercase and uppercase letters, numbers, and special characters.

5. If the FTP user is to be created for the main domain of your hosting package, make sure that only “public_html” is entered in the Directory field.
   If the FTP user is to be created for a subdomain or an add-on domain, make sure that the Directory field contains “public_html” followed by your subdomain or add-on domain (/home/hellolyxxxxxxxx/public_html/yourdomain.at).
   If you want to create a separate directory for the FTP user within your main domain, make sure that the username is entered after “public_html” in the Directory field (/home/hellolyxxxxxxxx/public_html/username).
   If you want to create a separate directory for the FTP user within your subdomain or add-on domain, make sure that your subdomain or add-on domain is entered in the Directory field after “public_html,” followed by the user name (/home/hellolyxxxxxxxx/public_html/yourdomain.at/username).
   
   Note: The FTP directory for the main domain is located directly in /public_html
   

6. Under Quota, you can limit the storage space for the user.

Manual FTP client configuration

Please use cloudXX.helloly.hosting as the server name, where XX stands for your respective hosting server. You can find out your hosting server by clicking on Server Information in the General Information column in cPanel. You will find the number of your hosting server next to Server Name.

Please use Username@yourdomain.tld as your username.

This FAQ article explains how to establish a secure connection to your FTP server and which software we recommend for this purpose: How can I establish a secure connection to my FTP server (FTPS / SFTP)?