Knowledgebase

Does helloly offer support outside of domain and hosting services?

FAQ Bild

We provide you with free support for our products. There are no costs for this service.


If you need help with third-party software or additional work on your website, we will be happy to assist you. Please contact us so that we can check possible options.
Our billing is fair and transparent in units of 15 minutes, each amounting to EUR 30.00 including 20% VAT.

Was this answer helpful?

Related Articles

Is Anonymous FTP allowed?

Anonymous FTP is an FTP service that does not require a password to access the data and therefore represents a security risk for your data. For...

Does helloly offer http/2 in web hosting?

Yes, all web hosting packages have http/2 activated for optimum performance and security.

How can I cancel my web hosting package?

Log in to the customer center at my.helloly.com. Click in the dashboard under Your active products click on the desired package Show details....

Is an additional memory cache / opcache necessary with NextCloud?

No, even if NextCloud reports a missing memory cache / opcache after installation. We use PHP-FPM as a caching solution on our servers, but this is...

Do I need a web hosting package?

After the first step - finding a good domain name - you need a web hosting package if you want to publish your own website. Helloly provides the...