As an agency, how can I switch between my clients at helloly.com?

Companies can set up individual access to their web hosting for service providers such as advertising or web agencies...

Can I change the DocumentRoot of my main domain?

The DocumentRoot/document root or WebRoot or root directory of your main domain cannot be changed.

Can I create a website at helloly as a layman?

Yes, at helloly anyone can create their own website - without any prior knowledge! With our self-explanatory homepage...

Can I see how many hits I have on my website?

As a web hosting customer, you have access to several measured values in the cPanel, including the access figures for...

Can I use shopware with helloly?

A Webhosting PLUS package is required for shopware. Please contact our support team if you wish to use shopware. We...

Can data that I have accidentally deleted be restored?

Yes, accidentally deleted data can be restored. helloly regularly creates a backup of your data. If you have...

Create a subdomain? It's that simple.

Log in to the client area via my.helloly.com Within the Dashboard click Log in to cPanel beside Your Active...

Do I need a privacy policy for my website?

NOTE: The following information does not constitute legal advice and is for customer information purposes only....

Do I need a web hosting package?

After the first step - finding a good domain name - you need a web hosting package if you want to publish your own...

Do my emails also benefit from NVMe technology?

Absolutely! Not only your website files, but also your email accounts and databases benefit from the enormous speed...

Does Cloudflare work with hosting from helloly?

Yes, you can use Cloudflare with any hosting package. However, there are a few points to keep in mind: Cloudflare...

Does helloly also support me with technical issues other than domain and hosting (third-party applications)?

Our free support is always available for our hosting and domain products.   We are also happy to help you with...

Does helloly offer gzip compression in web hosting?

Yes, gzip compression is available for all web hosting packages and is deactivated by default.   Activate gzip...

Does helloly offer http/2 in web hosting?

Yes, all web hosting packages have http/2 activated for optimum performance and security.

Does helloly offer support outside of domain and hosting services?

We provide you with free support for our products. There are no costs for this service. If you need help with...

Does helloly support the operation of NextCloud Office or NextCloud Collabra Online?

No, these services are not currently supported, as NextCloud Office and Collabra Online each require dedicated...

Explanation of the AWStats Website Statistics

The website analysis and statistics tool AWStats can be found in the cPanel in the helloly customer center. Note:...

How can I cancel my web hosting package?

Log in to the customer center at my.helloly.com. Click in the dashboard under Your active products click on the...

How can I change the contact or domain data or the contractual partner?

You can change your contact and domain data free of charge in the helloly customer center.   To update your contact...

How can I create a DNS record without a host name?

How to create a DNS record without a host name: Log in via https://my.helloly.com to the client area....

How can I move my WordPress or Joomla site from the old provider?

You can move your existing WordPress or Joomla website if you proceed as follows: 1. Book Web Hosting The hosting...

How can I submit a password securely?

Critical security notice: Never send passwords carelessly via email, chat or messenger. It is often necessary to...

How can I upgrade my domain to Web Hosting?

After you have registered a domain, you will receive access to our client area. Do so by logging into my.helloly.com...

How do I assign another domain to my hosting?

Each of our web hosting packages offers true multi-domain support. This allows you to: set up a separate website...

How do I book the helloly website relocation service and what data do I need to have ready?

helloly makes the change of provider as pleasant as possible for you: book a web hosting package and our service team...

How do I configure forwarding in my hosting package?

First access the customer center via https://my.helloly.com Within the Dashboard, under Your Active...

How do I connect to my server via SSH?

SSH access is available from the Webhosting PRO package upwards. Authentication for SSH login is done exclusively via...

How do I create a backup of my website and how can I restore it?

There are several ways in which you can create a backup of your website or restore a saved backup. To do this, first...

How do I create a subdomain with redirection?

Create subdomain Log in to the client area at https://my.helloly.com. Within the Dashboard you will find...

How do I create an SSH key?

Secure Shell Protocol or SSH for short is included from the Webhosting PRO package onwards. How to create an SSH key...

How do I define a (CNAME) DNS forwarding?

There are two ways to define a DNS forwarding:   Domain-only customers If you have only registered a domain...

How do I enforce HTTPS redirection (SSL) for my domain?

To ensure that your website is always accessed via HTTPS, you can force this redirection in the cPanel. Proceed as...

How do I install Contao?

Contao can easily be installed on any add-on domain. To install Contao on the main domain, please note the...

How do I move a WordPress installation from the subdirectory to the main directory?

To move a WordPress installation to the root directory, proceed as follows: Preparation: Access the helloly...

How do I set up Directory Protection (Directory Privacy)?

Folder protection is a useful way to protect certain folders on your web server with a username and password. You...

How do I set up iFrame redirection with my web hosting package?

To redirect from Domain A to Domain B, it is best to set up a Redirect. You can find out how to set up a redirect in...

How does NVMe storage improve my website's loading time?

A website's loading time depends heavily on how fast the server can read and write data. Since modern websites (like...

How does helloly handle PHP updates?

helloly keeps all PHP versions on the hosting servers up to date at all times. This means that your website always...

How fail-safe is my web hosting with helloly?

Your web hosting at helloly is stored in two helloly data centers in Austria (Vienna and Lower Austria). This...

How long does it take for my SSL certificate to become active?

SSL certificates are automatically issued by the system within 24 hours as soon as your domain is active with us....

Is Anonymous FTP allowed?

Anonymous FTP is an FTP service that does not require a password to access the data and therefore represents a...

Is NVMe storage included in all helloly hosting plans?

Yes, at helloly we don't compromise on speed. We rely on high-end NVMe storage systems across our entire cloud...

Is an additional memory cache / opcache necessary with NextCloud?

No, even if NextCloud reports a missing memory cache / opcache after installation. We use PHP-FPM as a caching...

Is my data backed up?

At helloly, your data is available as quickly as possible and protected in the best possible way. We achieve this...

Typo3 reports “Some PHP Functions disabled” - what can I do?

You have installed Typo3 on your web hosting package and receive the following error message: Some PHP functions...

Was macht ein gutes Webhosting aus? – Ihr Leitfaden für die optimale Webhosting-Wahl

Bei der Auswahl des richtigen Webhosting Anbieters spielen viele Faktoren eine entscheidende Rolle. Dieser Artikel...

What apps are included in the helloly auto-installer Softaculous?

You can install over 50 applications with a single click using our auto-installer, which is included with every...

What are Inodes and why are they limited when it comes to web hosting?

An inode forms the basis for managing the file system of your web hosting. Every file, every email, and every...

What are the CPU, process and RAM limits at helloly?

Our web hosting packages are suitable for beginners as well as experts and we recommend customers to start with the...

What are the advantages of web hosting with helloly?

helloly has set itself the goal of offering affordable and technically sophisticated web hosting with data location...

What features does the Premium Backup Manager offer and how do I activate /use it?

The Premium Backup Manager is a paid add-on package and allows you to restore files and folders from your websites...

What is NVMe? The new hosting generation at helloly

NVMe stands for Non-Volatile Memory Express. It is a software protocol used to connect SSDs (Solid State Drives) to...

What is PHP-FPM and is FPM active?

PHP-FPM is the abbreviation for the PHP FastCGI Process Manager. When PHP-FPM is active, a pool of PHP processes is...

What is index.html?

The index.html is a file that is usually present on every website. It is the start page or homepage of a...

What is the PHP memory limit for helloly?

At helloly, it is very important to us that your website runs well! That is why we have decided to set the PHP...

What is the WordPress Manager?

The WordPress Manager allows you to manage multiple WordPress websites and/or multiple instances of a WordPress...

Where can I find the .htaccess file?

To control how visitors access your website, there is the .htaccess file. The .htaccess is a text file in which...

Where can I find the PHP error log?

The PHP error log is an important and useful tool for developers and website operators for diagnosing problems. The...

Which PHP version is available?

PHP is available in versions 7.4, 8.0, 8.1, 8.2, 8.3, 8.4 and 8.5.

Which TLS versions / encryption options does the helloly mail server / web server support?

helloly supports the following TLS versions and encryption options: HTTPS TLS 1.3 TLS_AES_128_GCM_SHA256   ECDH...

Which hosting packages do we recommend for NextCloud?

Nextcloud is included in all helloly hosting packages and is available via our Auto Installer. We recommend the...

Why am I receiving an ERRP e-mail and what do I have to do now?

Domains can only be registered for a certain period of time. Domains are usually registered for one year. If the...

Why do I get the error 403?

The error "Error 403 - Forbidden" is one of the many Hypertext Transfer Protocol response codes that you may...

Why do I get the error 500 (HTTP 500 Internal Server Error) on my website?

There are several possible reasons why you may receive the error 500 - Internal Server Error on your website:...

Why does the direct link to the cPanel not work?

If you click on the Log in to cPanel direct link in the helloly Customer Center and the cPanel does not open, this...

Why does the message "Connection not secure" appear when I visit my website?

If the message "Connection not secure" appears when accessing your website, this is because your website does not...

Why does the message “508 Resource Limit is reached” appear when I call up my website and how do I solve this problem?

Info: Don't panic - the message “508 Resource Limit is reached” is not an error but an indication that can have...

Why is HTTP/S access blocked for the “go-http-client”?

For security reasons, we block the go-http-client on the system side. The go-http-client makes it possible to scan...

Why is NVMe more secure than traditional hard drives?

In addition to speed, NVMe storage also offers reliability benefits. Since NVMe drives have no moving parts, they are...

Why is another page suddenly displayed instead of my website ("Our new website will be launched soon")?

If you suddenly see the following website under your domain (or a similar variant in a different color), this is...

WordPress blog or '/wp-admin' page does not load (only a white page is displayed)

If your WordPress website or the associated login page (/wp-admin) only displays a white page, this may be due to a...

WordPress reports missing persistent object caching

The WordPress Dashboard contains the module Site Health Status. If you click on the link Site Health screen within...