Knowledgebase

Can I change/exchange my domain?

Domains cannot be exchanged. When you purchase a domain, it is immediately registered with the relevant registry. We carry out this service for you automatically, which is why it cannot be revoked. Similar to individually manufactured products (e.g. photo books), domains are therefore excluded from the right of withdrawal. Thank you for your understanding.

  • Domain, Domainhosting, Widerrufsrecht, Umtausch
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How can I cancel my domain?

Log in to the customer center at my.helloly.com. In the menu on the left, select Domains and click on the submenu My domains. Click on the desired domain. In the right-hand menu you will...

How can I set up URL forwarding?

If you only have one domain at helloly without hosting, you can forward this domain at no additional cost.To do this, please select the DNS administration of the respective domain in the domain...

When is a .at domain available in the DNS?

After successfully registering a .at domain or transferring a .at domain, it may take some time before your domain is available. The .at nameserver reload times are every full hour (00:00, 01:00,...

Can an umlaut domain or a domain with numbers be registered?

Yes, this is possible in many cases. However, there are restrictions depending on the domain extension. Use our domain check to check whether your desired domain name is possible and available.

Is it possible to change a domain name?

Unfortunately not. Domains are created and billed by the respective registry directly after the initial registration. If you wish to change your domain name, we recommend that you register a new...